Industries
Accounts other processors turn away
Being high risk is usually a function of the transaction profile, not the business being bad.
Why an account gets flagged
- Chargeback ratio above the card brand threshold
- Card not present volume, where disputes are more common than in person
- Advance purchase models where the customer is billed well before delivery and may not recognize the charge later
- Recurring billing and cancellations
- Ticket sizes that vary widely from the account's normal pattern
Categories we work with
Not an exhaustive list, and being on it does not guarantee an approval.
Liquor
Online gambling
Travel and tourism
CBD and cannabis products
Nutraceuticals and supplements
Firearms and weapons
Moving and logistics
Telehealth
Digital goods
What a terminated account actually costs
- Funds held during disputes
- Dispute fees charged by the processor
- Time spent gathering evidence under a response deadline
- Lender scrutiny of chargeback rates
How we work these accounts
- Underwriting the business honestly up front rather than after the fact
- Matching the account to a processor that will hold it
- Separating card present and card not present into distinct accounts where a business runs both
- Staying involved when disputes come in
How to reduce disputes before they happen
- Chip and contactless over keyed entry
- Never hand keying a card in a card present setting
- A payment descriptor matching the business name the customer recognizes
- A clear return policy printed and acknowledged
- Proof of delivery on shipped goods
- Refunds issued to the original card
- Batching daily
- Encouraging customers to call the business before their bank