Privacy Policy

We may collect the following types of information:

Personal Information

Information you voluntarily provide to us, including:

• Name
• Business name
• Email address
• Phone number
• Mailing address
• Payment processing statements or documents you upload
• Any information submitted through contact forms, applications, or consultations

Business & Transaction Information

• Merchant and processing-related details
• Business financial information (only when necessary to provide services)
• Communications with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and usage data

When you use the statement upload form on our Contact page, we collect the name and email address you provide, an optional business name, and the document you attach (PDF, JPG, or PNG).

The form details and file are emailed to our team for review. We do not store the uploaded file on this website or in site-hosted storage. The email and attachment are then handled under the same retention and security practices described in this policy.

You may black out or otherwise redact account numbers or other details before sending.

We use the information we collect to:

• Provide and manage our payment processing services
• Review statements and provide recommendations
• Respond to inquiries and support requests
• Improve website functionality and user experience
• Communicate updates, offers, or service-related information
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

We do not sell or rent your personal information.

We may share information only when necessary with:

• Trusted payment processors and partners to deliver services, including Fiserv and Nuvei
• Technology providers that support our website and systems, including Resend for contact form delivery, Anthropic for our website assistant, and Calendly for scheduling
• Regulatory authorities when required by law
• Service providers who assist with business operations, under strict confidentiality agreements

Messages you send to our website assistant are processed by Anthropic in order to generate a response.

All partners are required to maintain the confidentiality and security of your information.

We take reasonable administrative, technical, and physical measures to protect your personal information, including:

• Secure servers and encrypted data transfers
• Limited access to sensitive information
• PCI-compliant systems for payment-related data

While no system is 100% secure, we continuously work to safeguard your information against unauthorized access or misuse.

Our website uses cookies and similar technologies to:

• Enhance functionality and performance
• Analyze site traffic and usage trends
• Improve user experience

You may choose to disable cookies through your browser settings; however, some features of the site may not function properly.

Our website may contain links to third-party websites or platforms. Stratigi Payments Inc. is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

Depending on your location, you may have the right to:

• Access, update, or correct your personal information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal, regulatory, and accounting obligations
• Resolve disputes and enforce agreements

Blake Madew, Chief Executive Officer, is responsible for the protection of personal information at Stratigi Payments Inc. He can be reached using the contact details below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes indicates acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Stratigi Solutions. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See our Privacy Policy at https://www.stratigisolutions.com/privacy. Message HELP for help. Reply STOP to any message to opt out.